Direct contact
Response times
| Enquiry type | Target response | Notes |
|---|---|---|
| Waitlist confirmation | Immediate | Automatic email after signup |
| AI Visibility Check delivery | Within 7 calendar days of signup | For accepted waitlist subscribers |
| Sales / general enquiry | 48 hours, UK business days | Personally read, personally replied |
| Active client request | 24 hours, UK business days | Per Statement of Work |
| Press enquiry | 72 hours | Quote requests, comment, interview |
| Privacy / data subject request | 30 calendar days max (UK GDPR) | See privacy policy |
Registered office
AEO-Rex Ltd
Birmingham, West Midlands
United Kingdom
Registered in England & Wales · Companies House #17018571
Phone: +44 7592 965849 · Email: shanazbegum@aeo-rex.com
Full registered-office postal address available on request for procurement or due-diligence purposes.
What we don't do by phone
We don't take cold sales calls, we don't have a switchboard, and we don't do introductory phone meetings before the AI Visibility Check is complete. Once you're a confirmed cohort member, we book regular 30-minute working calls scheduled by email. This isn't a stylistic choice — small team, deep work, calendar discipline is how the engagement stays on schedule.
Other useful pages
- Frequently asked questions — pricing, eligibility, methodology
- Plain-English glossary — every technical term explained
- About Rex Commerce — founder background, mission, affiliations
- Privacy policy — UK GDPR rights, sub-processors
- Terms of service — engagement scope, governing law
- Accessibility statement — WCAG conformance